Return & Refund Policy

At flnobsc, we value your satisfaction and want you to enjoy shopping with confidence. If you are not fully satisfied with your purchase, we provide a clear and fair return and refund policy as outlined below.

Return Eligibility

• Items may be returned within 30 days of delivery.

• Products must be unused, undamaged, and in their original packaging to qualify for a return.

• Proof of purchase (order confirmation or receipt) is required for all returns.

• Certain items such as final sale, clearance products, or customized items are non-returnable.

Exchange Policy

• We accept exchanges within 30 days of delivery if you receive a defective, damaged, or incorrect item.

• To request an exchange, please contact our customer service before sending the item back.

• Exchanges are processed as a replacement shipment once the returned item is received and inspected.

• If the requested replacement item is out of stock, we will notify you and offer a refund instead.

Refund Process

• Once your return is received and inspected, we will notify you by email about the status of your refund.

• Approved refunds will be processed within 5–7 business days to your original payment method.

• Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Restocking Fee

• A 10% restocking fee may apply to returns that are not due to our error (e.g., change of mind or ordering the wrong product).

• Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item.

Return Shipping

• If the return is due to our error (wrong item, defective or damaged product), we will cover the return shipping costs.

• If the return is for other reasons (such as a change of mind), the customer is responsible for return shipping costs.

Processing Time

• Return and exchange requests are typically processed within 5–10 business days after we receive the returned item.

How to Initiate a Return or Exchange

1. Contact our customer support team at [email protected] with your order number and reason for return/exchange.

2. Our team will provide return instructions and a return authorization (if applicable).

3. Pack the item securely in its original packaging and ship it according to the provided instructions.

Contact Us

For questions regarding returns, refunds, or exchanges, please reach out to us:

Email: [email protected]
Phone: +1 (318) 250-3444
Address: 208 Rolling Fork Bnd, Irving, TX 75039, United States